Refund policy
Return & Refund Policy
Last updated: January1,2025
✅ Returns
We want you to be 100% satisfied with your purchase! If you’re not happy with your item, you may request a return within 4 days of receiving your order.
To qualify for a return:
Items must be unused and in original packaging.
Proof of purchase (order number or receipt) is required.
You must contact us at thelanay0@gmail.com before returning any products.
Please note: Unauthorized returns will not be accepted.
💸 Refunds
Once we receive and inspect your return:
If approved, your refund will be issued to your original payment method within 5-10 business days.
If denied (due to product condition or policy violation), we’ll notify you with details.
Shipping fees are non-refundable.
🔁 Exchanges
We only replace items if they are defective or damaged.
To request an exchange, email thelanay0@gmail.com with your order number and photos of the issue.
🚫 Non-Returnable Items
Gift cards
Downloadable digital products
Final Sale items
📦 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
Tip: We recommend using a trackable shipping service for your return.
💬 Need Help?
Questions? Contact us at thelanay0@gmail.com— we’re happy to assist!